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Customer Support


Context Help

If you get lost inside our Control Panel, the very first thing you should do is press the Help button, which is visible on each page. A pop-up menu will show up. It comprises in-depth information about all the operations that you can perform on that particular page. Each pop-up menu shows up on the same page so that you can quickly get back to your work.

Video Tutorials

We have a rich range of instructional videos demonstrating how to use our hosting Control Panel. They're created for those of you who would like to see how things are getting done instead of only reading articles. Thus, everyone can quickly find their way around our web hosting Control Panel by simply watching our step-by-step tutorial videos.

F.A.Q.

If you can't find the answer you searching for, have a glimpse at our extensive FAQ section, which includes questions asked by real individuals and provides practical solutions. We regulary "revamp" our Frequently Asked Questions database with new articles in an attempt to encompass all the new additions and innovations associated with our web hosting platform.

Ticketing System

If you still can't discover the solution you are looking for in the FAQ database either, we have a excellent team of customer support engineers available 24/7 and ready to assist you with any question. Each trouble ticket you open will be answered within 60 minutes (the average response time being just 20 minutes), so you will never have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 294654

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 06.00 PM GMT/UK
05.00 AM - 01.00 PM EST/USA
08.00 PM - 04.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com